Refund Policy

30-Day Return Policy

At Kloshy, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition in which you received it, unused, undamaged, and with all original accessories, components, and packaging included.

To start a return, please contact us at support@kloshy.com with your order number and the reason for your return.

If your return is approved, a member of our support team will provide you with the appropriate return address and return instructions. Please do not send products back without contacting us first, as returns sent to an unauthorized address may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@kloshy.com and include your order number and clear photos or videos showing the issue.

We will review the issue and work with you to provide an appropriate solution.

Non-Returnable Items

Items that have been damaged through misuse, improper handling, accidental damage, or normal wear and tear after delivery are not eligible for return.

Products returned incomplete, damaged, or in a condition substantially different from how they were received may also be refused.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

Cancellations

If you need to cancel or modify an order, please contact support@kloshy.com as soon as possible. Once an order has been processed or shipped, we may no longer be able to cancel or modify it.