Privacy policy

KLOSHY Privacy Policy

Last updated: October 11, 2026

Welcome to KLOSHY at https://kloshy.com. Protecting your personal information matters to us. This policy explains how we collect, use, share, and protect information when you visit our store, make a purchase, or contact us.

1. Data controller

The KLOSHY store is operated by its seller, who is responsible for processing personal data in the course of its business.

Trade name: KLOSHY
Website: https://kloshy.com
Personal data contact: privacy@kloshy.com
Customer service: privacy@kloshy.com

2. Personal information collected

We may collect the following categories of information:

Personal and contact details: first and last name, email address, phone number, billing address, and shipping address.

Order information: products ordered; selected sizes, designs, and variants; order amounts and history; delivery and tracking information; and return or refund requests.

Technical information: IP address, device and browser type, pages visited, interactions with our store, cookies, and similar identifiers.

Payment information: payments are processed by the payment providers available at checkout. We receive information needed to manage transactions without necessarily having access to full banking details.

3. How we use information

We use personal information to process, prepare, and ship orders; send confirmations and delivery updates; respond to requests and complaints; manage returns and refunds; prevent fraud and secure transactions; improve the store; meet legal obligations; and send commercial offers where permitted.

4. Legal bases for processing

Depending on the circumstances, we process personal information on these legal bases:

Performance of a contract: handling purchases, payments, delivery, and after sales requests.

Legal obligations: retaining documents needed for tax, accounting, and regulatory obligations.

Legitimate interests: website security, fraud prevention, and service improvement within the limits permitted by law.

Consent: using certain cookies and sending marketing communications when consent is required.

5. Shopify and our service providers

Our store is hosted and operated using Shopify, which provides ecommerce functionality. We may share information with providers needed to run our business, including Shopify and associated technical services, payment providers, suppliers and logistics partners handling orders, carriers, communication and customer support services, and analytics and advertising partners where their use is permitted.

We do not directly sell your personal data to data brokers.

6. Cookies

Our website uses or may use cookies and similar technologies to operate, remember preferences, measure performance, and provide relevant advertising. Strictly necessary cookies support features such as the cart and checkout. Where consent is legally required for certain cookies, they must only be used after you agree. You can manage privacy preferences using the tools available on our store.

7. Advertising and marketing

KLOSHY may use advertising platforms, including Meta, to promote products and measure campaign performance. These services may process browsing and interaction information in accordance with applicable privacy settings and consent. You can unsubscribe from marketing communications at any time.

8. Data retention

We retain personal data for as long as needed to manage our services and meet legal obligations. Order information may be retained for the periods required by accounting and tax regulations. When retention is no longer necessary, data is deleted or anonymized, subject to applicable obligations.

9. Data protection

We use reasonable technical and organizational security measures to protect information against unauthorized access, loss, or disclosure. However, no electronic storage or transmission system guarantees absolute security.

10. International transfers

Some providers may process personal data outside the European Economic Area. Where the General Data Protection Regulation (GDPR) applies, these transfers must comply with appropriate legal safeguards, including adequacy decisions or recognized standard contractual clauses.

11. Your rights

Where the GDPR applies, you may have rights to access and correct your data, request deletion under the legal conditions, restrict processing, object to certain processing, obtain data portability when conditions are met, and withdraw consent at any time where processing is based on consent.

To exercise these rights, contact privacy@kloshy.com. We will handle your request within the time limits set by applicable regulations. You may also complain to the competent data protection authority, including the CNIL in France.

12. Protection of minors

KLOSHY products may be intended for children, but our store and purchasing process are directed at adults. We do not seek to collect personal information directly from children. If you believe a child has provided personal data without appropriate authorization, contact privacy@kloshy.com.

13. Third party websites

Our store may link to external websites or services. We are not responsible for the privacy practices of these independent services. We recommend reading their policies before sharing personal information.

14. Policy changes

We may change this policy to reflect developments in our business, services, or legal obligations. The updated version will be published on our website with its update date.